Thank You for Shopping at Antiguidades Mendonça!
We offer refunds and/or exchanges within the first 30 days of your purchase. If 30 days have passed since your purchase, we cannot offer a refund or exchange.
Eligibility for Refunds and Exchanges
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Only regular-priced items may be refunded; sale items cannot be refunded.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at geral@antiguidadesmendonca.com and send your item to:
Non-Returnable Items
The following items are not covered by our return policy:
- Gift cards
- Some health and personal care items
Partial Refunds (if applicable)
- Partial refunds are granted (if applicable)
Any item that is not in its original condition, damaged, or missing parts for reasons other than our error.
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds
If you haven't received a refund yet, check your bank account first. Then contact your credit card company, it may take some time for your refund to be officially credited.
If you have already done all of this and have not yet received your refund, please contact us geral@antiguidadesmendonca.com
Shipping
Please do not send the product back to the manufacturer. It must be sent to the following address,
You will be responsible for paying the shipping costs to return the item.
Shipping costs are not subject to refund! If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for your product to reach you may vary.
Please note that we cannot guarantee that we will receive your returned item.